Legal

Privacy Policy

Last updated: 1st July 2025

This Privacy Policy describes how vnyx Inc (“vnyx”, “Company”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website at vnyx.ai (the “Site”), use any related services, or make a purchase or otherwise interact with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or any other individual whose information we process.

Please read this Privacy Policy carefully. By using or accessing any of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. If we make changes, we will post the revised Privacy Policy on the Site, update the “Last updated” date above, and comply with any applicable legal requirements. We encourage you to review this Privacy Policy periodically to remain informed about our information practices.

Information We Collect

To provide our Services, we collect personal information about you from a variety of sources. The information we collect and how we collect it can vary depending on how you interact with us and our Services.

Information You Provide to Us

  • Contact Details: such as your name, email address, phone number, billing address, and shipping address.
  • Account Information: if you register an account, we will collect details like your username, password, and any security questions/answers or other credentials used for authentication.
  • Order and Payment Information: information related to your purchases or orders, including items ordered, payment confirmation details, and transaction history. Payments are processed by third-party payment processors, so we typically receive limited financial information such as confirmation of payment but not full card numbers.
  • Customer Support Information: any information you choose to provide when communicating with us, including the content of your messages and any contact information you provide.
  • Photos, Videos and Biometric Data: if you upload or provide photos/videos or use AI-powered features, we collect and process that content. We do not use biometric identifiers to uniquely identify you for unrelated purposes, and we do not disclose biometric data to third parties for marketing or advertising.

Information We Collect Automatically (Usage Data)

When you access or use our Site or Services, we and our third-party partners may automatically collect certain information about your device and your use of the Services via cookies, pixels, analytics scripts, and similar tracking technologies.

  • Device and Browser Information: device type, operating system, unique device identifiers, browser type, and browser language.
  • Network and Connection Information: your ISP, mobile network, and IP address (used to infer approximate geographic location).
  • Usage and Interaction Data: pages or screens you view, features you use, links you click, time and duration of activities, errors or crash reports, and other actions you take.

Information We Obtain from Third Parties

We may also receive personal information about you from third parties, including:

  • Platform Providers (e.g., Shopify): data related to your interactions with our ecommerce storefront may be collected by Shopify and shared with us.
  • Payment Processors: third-party payment processors handle payments securely and may provide us with limited information such as payment confirmation.
  • Log-In Services and Social Media: if you log in using a third-party account (e.g., Google, Facebook), we may receive information such as your name, email, or profile information.
  • Advertising and Analytics Partners: partners like Google Analytics and Firebase who assist us in understanding user behavior and delivering personalized ads.
  • Other Service Providers: shipping and fulfillment partners, cloud storage providers, customer support platforms, and other technical service providers.

How We Use Your Personal Information

We use the personal information we collect for the following purposes:

  • Providing and Improving the Services: to operate and maintain our Services, fulfill orders, process payments, and improve and personalize your experience.
  • Account Management and Customer Support: to create and manage your account, provide customer support, and send service-related communications.
  • Marketing and Promotional Communications: with your consent where required, to send newsletters, special offers, or promotions. You can opt out at any time.
  • Advertising and Personalization: to display advertisements for our products or Services on our Site and on third-party websites or apps.
  • Security and Fraud Prevention: to monitor for and detect fraudulent transactions, suspicious activity, or violations of our terms and policies.
  • Compliance with Legal Obligations: to comply with applicable laws and regulations, lawful requests, and legal processes.
  • Other Purposes: any other purpose that you direct, request, or consent to, or in aggregated/de-identified form for research and analysis.

Cookies and Tracking Technologies

Like many websites and online services, we use Cookies and similar tracking technologies to operate and improve our Site and to collect information. Cookies are small data files stored on your browser or device that help websites remember information about your visit.

How We Use Cookies

Some Cookies are necessary for the operation of our Site (e.g., to enable you to add items to your cart and checkout). We also use Cookies to remember your preferences, personalize your experience, and gather insights into how users interact with our Services. We use tools like Google Analytics to understand how visitors use our website.

Advertising Cookies

We may permit third-party advertising partners to set Cookies on our Site to collect information about your browsing activities over time and across different websites, in order to show you targeted ads and measure their effectiveness.

Your Choices

Most web browsers automatically accept cookies, but you can instruct your browser to reject or remove Cookies via your browser's “Settings” or “Preferences” menu. Please note that disabling Cookies may prevent some features of our Site from functioning properly.

Global Privacy Control and “Do Not Track”

Our website recognizes the Global Privacy Control (GPC) signal. If our Site detects a valid GPC signal from your browser, we will treat it as a request to opt out of the sharing of your information for targeted advertising. Aside from GPC, our Services currently do not respond to other “Do Not Track” signals.

How We Disclose Personal Information

We do not sell your personal information to data brokers or email list companies. However, in certain circumstances we do share or disclose your personal information to third parties:

  • Service Providers (Vendors): third-party vendors who perform services on our behalf such as hosting, payment processing, fulfillment, customer support, analytics, or marketing.
  • Business and Marketing Partners: in some cases we might share your information with business or advertising partners to promote our products or offer co-branded services.
  • Your Direct Sharing or Consent: if you direct us to share data with a third party or intentionally use our Services to share information publicly.
  • Affiliates and Corporate Group: we may share personal information with our subsidiaries, corporate affiliates, or parent company to streamline operations and improve Services.
  • Business Transfers: if we enter into a merger, acquisition, reorganization, or sale of company assets, your personal information may be disclosed or transferred as part of that transaction.
  • Legal Requirements and Protection of Rights: when we believe disclosure is necessary to comply with a legal obligation, prevent fraud, or protect safety.

Third-Party Websites and Links

Our Site and Services may contain links to websites or online platforms operated by third parties. This Privacy Policy does not apply to those external sites or services. We recommend that you review the privacy policies of any third-party websites or services that you visit or use.

Our Services may also include social media features such as “Like” or “Share” buttons. Your interactions with those features are governed by the privacy policy of the company providing them.

Children's Data

Our Services are not intended for use by children (generally anyone under the age of 13, or in some jurisdictions under 16). We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child without appropriate consent, we will take steps to delete that information as soon as possible.

If you are a parent or legal guardian and believe that your child has provided personal information to us, please contact us using the details in the Contact section below.

Security of Your Information

We employ a variety of technical, administrative, and physical safeguards designed to protect the personal information we collect and store against unauthorized access, alteration, disclosure, or destruction. We use encryption and secure protocols for data transfers and restrict access to personal data to authorized personnel on a need-to-know basis.

However, no security measure or method of data transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the volume, nature, and sensitivity of the information, the potential risk of harm from unauthorized use, and the applicable legal requirements.

Personal information that is no longer needed will either be securely destroyed, anonymized, or de-identified. Once anonymized, we may retain such information for analytical purposes without further notice to you.

Your Rights and Choices

Depending on the laws that apply to you, you may have certain rights regarding your personal information:

  • Right to Know / Access: request details about the personal information we have collected about you, including how we use and share it.
  • Right to Delete: request that we delete personal information we have collected from you, subject to certain legal exceptions.
  • Right to Correct: request correction of any inaccurate personal information we maintain about you.
  • Right to Data Portability: obtain and reuse your personal information in a structured, commonly used, and machine-readable format.
  • Right to Restrict or Object to Processing: request that we restrict processing of your personal information, or object to certain types of processing such as direct marketing.
  • Right to Withdraw Consent: if we process your personal information based on your consent, you may withdraw that consent at any time.
  • Right to Opt Out of “Sale” or “Sharing”: if you are in a jurisdiction that provides this right (such as California), you can request that we do not sell or share your personal information for targeted advertising.
  • Right to Non-Discrimination: we will not discriminate against you for exercising any of your privacy rights.
  • Right to Appeal: if we decline to take action on a request, you may have the right to appeal our decision.
  • Managing Communication Preferences: you can opt out of promotional communications at any time by clicking “unsubscribe” in our emails or by contacting us.

To exercise your rights, contact us using the information in the Contact section below. We may need to verify your identity before processing your request and will respond within any timeframes set by applicable law (e.g., within 45 days under California law).

Complaints

We are committed to resolving any concerns you may have about your privacy. If you have a complaint or concern about our data practices, please contact us first using the information in the Contact section below.

If we decline a request you made regarding your personal information and you wish to appeal that decision, you may do so by replying to our response or contacting us to explain the basis of your appeal. We will review appeals in accordance with applicable law.

International Users and Data Transfers

vnyx Inc is based in and operates from the Netherlands, but we serve users around the world. When you use our Services, your personal information may be transferred to, stored in, or processed in a country different from your home country, including the United States and countries in the European Union.

By using our Services or providing us with your information, you acknowledge that your information may be transferred to and processed in countries outside of your own. Regardless of where your data is processed, we will handle it as described in this Privacy Policy and in line with applicable law.

Contact Us

If you have any questions or comments about this Privacy Policy or our privacy practices, or if you would like to exercise any of your rights regarding your personal information, please contact us:

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